Home › Forums › Support › Order #12452 – Processing for over a month, still not shipped › Reply To: Order #12452 – Processing for over a month, still not shipped
Sorry to hear you are going through similar troubles to mine.
I made a few more comments on social media since this original forum post I created, and that seems to be the quickest way to have the chance at reaching a customer service provider (or anything similar- though most replies are just from other customers having the same issues and not any staff). I say this because last week, I got a single DM from an Instagram account that seems to be AB herself/a social media manager running the profile for her (‘@azealiabanksforever‘, it is verified. I could be mistaken about who runs it- though!) asking about one of my comments regarding my slow order- but the reply I gave in order to explain the issues with my purchase (sent back on that same day I was reached out to) did not get any further response. The contact page on the website has gotten me nowhere either, as I certainly tried it more than once before making any public comments. There was even mention of a CHEAPYXO customer service phone number one day through their Instagram story, which I attempted to reach… only to be ignored.
Long story short, any luck I had found in contacting any humans on the CHEAPYXO team throughout my many trials was rare and/or did not last long. I wish you luck with getting in touch with any of them, as well, and recommend just continuing to reach out through various avenues if I had to recommend any specific tactic(s) at all.
As of yesterday (10/22) my order did seem to slightly randomly get updated twice, which I thought was a good sign, and my email now shows that order #12452 (the one mentioned above, which was ‘processing’ for quite a long time) is now marked as ‘complete’ and my order is said to have been ‘finished processing’. With that in mind, when I tried to tell another friend who is having shipping problems with her own order from the website as well at the moment, she shared that her order has been stuck in the phase that my order just entered for months (AKA sharing a “don’t get your hopes up” sentiment). I now see that this may not be solved for me despite the recent updates, as I now have tracking information that shows the USPS number being created in Miami…but the product is reported to still have yet to actually go out for shipping.
Essentially, I think I may have possibly just entered the same boat it seems that you and my friend are already in, despite thinking my updates from ‘processing’ meant that I was finally getting somewhere.
Sorry to spam so much information here, but after trying all of those different ideas, I’d like to hope it could perhaps save you (or other customers) some time/effort- and help to warn about avoiding certain things like the ‘customer service phone number’, which seemed unhelpful as a whole and like a bit of a waste of time to even attempt.
Keep the thread updated on if you get your items/when! I am hoping for the best with your items, and wishing you luck hopefully getting to actually speak with someone about any of this! Wish me luck as well, lol!